Job Overview
Are you looking for a stable and rewarding role and would you love to do a job that gives you an overwhelming feeling of satisfaction whilst working for a supportive NHS Trust? Leicester Partnership Trust recognises the importance of work-life balance, achieved through flexibility.
We are currently recruiting an experienced Switchboard Operator for the Trust's Estates and Facilities Directorate, within soft FM services.
There is an 18-hour vacancy at our Bradgate Unit within Glenfield Hospital. Shift times are between 12 noon and 7:15 pm, including alternate weekends on a two-week rota.
As a Switchboard Operator, you will provide a comprehensive, high-quality switchboard service to patients, staff, and the public on behalf of the Trust.
Excellent communication skills are essential, as the team is usually the first point of contact for most callers.
Switchboard is a busy environment dealing with all types of calls to the Trust and often working alone.
Please note: In cases where a high volume of applications is received, the closing date may be brought forward. Applicants are advised to submit their applications early.
Contact: Carmina Matei, 0116 2252704 or 0116 2252611
Job Description Summary (Main Duties and Responsibilities)
* Respond to monitors/alarms within an agreed scope and carry out emergency procedures.
* Provide a polite and courteous telephone manner when receiving and redirecting calls.
* Process telephone calls efficiently via switchboard consoles and extensions.
* Offer a welcoming service for routine inquiries and assist staff and the public.
* Operate the computer-based switchboard proficiently, making decisions and handling emergency calls calmly in a high-pressure environment, e.g., cardiac arrests, trauma, fire, major incidents, bomb threats, gas alarms, and lift entrapments.
* Be enthusiastic and adaptable within the varied roles of the Switchboard.
Benefits
* Competitive salary with payments for unsocial hours, including enhanced pay for weekends.
* Free parking.
* Paid induction and training.
* Pension scheme.
* 27 days paid holiday plus bank holidays.
* Access to Blue Light and health service discounts.
We may close the advert early if we receive enough applications, so apply promptly.
About Us
Leicestershire Partnership NHS Trust (LPT) provides community health, mental health, and learning disability services across over 100 settings, serving over 1 million people in Leicester, Leicestershire, and Rutland with a team of 6,500 staff.
We are committed to developing a workforce that reflects our community and actively promote equal opportunities. We encourage applications from all community sections, especially underrepresented groups.
Details on benefits, leadership, and other information are available in the 'Information for Applicants' documents.
We consider flexible working arrangements and requests for alternative hours.
New staff (excluding medical staff) are subject to a 6-month probation period.
All roles require permission to work in the UK, and the cost of DBS checks will be deducted from salary.
Applicants at risk within the NHS who meet the criteria will be prioritized for interviews.
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