NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Working within an Operational Support position, you will provide effective and efficient operational and administrative support to the NATS Farnborough Airport team, utilising the required Air Traffic knowledge and administrative skills in service of the NATS Business objectives. Job purpose / overview: Operational Support Staff are shift based and proactively involved in any continuous improvement activity to deliver an overall enhanced customer service. Other duties include: Deliver an effective and expeditious Air Traffic support service Deliver MET and other operational contingency as required Undertake activities that support and develop the operation and the NATS business Undertake general administrative support as required Develop and maintain effective relationships with colleagues and external agencies Always deliver a high level of customer service Draft amendments to existing and new Air traffic procedures in line with legislation, and service level agreements Undertake hazard analysis and incident reporting investigation procedures Interpret and impact assess legislative changes in conjunction with Airports HQ ATC Ops Manage and deliver small scale unit projects Write and undertake simulator input programmes for ATCO and other training Essential Skills and Experience: A good standard of literacy, numeracy and analytical skills is essential for these roles. The post holder will possess a minimum of five GCSEs grades A-C to include maths and English. A strong team player is required with the ability to demonstrate flexibility in meeting various working demands placed upon them. It is essential that the post holder can communicate effectively at all levels of the organisation and present information clearly so that it can be easily interpreted. Additional vacancy information: Shift working roster - Weekdays 0630-1415 and 1415 - 2200. Weekends and Bank Holidays 0730-1345 and 1345-2000. Closed Christmas day and Boxing Day with rostered day shifts also contained within the working pattern. If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry. Department: Farnborough Airport Location: Farnborough, Hampshire, GB, GU14 6XA job-location.job-location-inline { display: inline; } Country/Region: GB Postal Code: GU14 6XA Job Code: 905 Salary Range: £27,001.79 - £35,150.00 Date: 9 Sept 2025