Working Monday - Friday 09.00 - 17.00
To support the ongoing maintenance and enhancement of the customer portal by managing data entry, updating documentation, refining communication scripts, and conducting outbound customer calls to ensure accurate information and a high standard of service delivery.
Customer Portal Updates
Review and update content within the customer portal.
Ensure accuracy and consistency of customer-facing information.
Flag and correct any data discrepancies or outdated content.
Document & Data Handling
Support with uploading, organising, and maintaining customer documents.
Perform accurate data entry and validation tasks.
Maintain confidentiality and data protection standards at all times.
Customer Communication
Make outbound calls to customers to verify information, follow up on queries, or provide updates.
Log call outcomes and update customer records accordingly.
Handle customer interactions professionally.
Skills & Experience Required:
Strong attention to detail and accuracy in data entry.
Excellent verbal and written communication skills.
Comfortable making outbound calls and handling customer queries