The Opportunity
Are you passionate about hospitality and providing exceptional guest experiences? We are seeking an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.
As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests. You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.
To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively and be comfortable working in a fast-paced environment. You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.
If you are passionate about hospitality and have the desire to deliver exceptional guest experiences, we would love to hear from you.
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
* Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
* Refer a friend scheme from £500 to £1000 per referral.
* Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
* Hospital Plan.
* Online Health Portal.
* Eye Care.
* Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Health Screening.
* Pension Scheme.
* Free meals on duty.
* Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
The Ideal Candidate
You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanour. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.
You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.
You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. They should have excellent computer skills and be proficient in using software such as Opera PMS, MS Office, Excel, and Outlook.
In addition, you should be able to work well under pressure, be flexible and adaptable to changes, and be willing to work flexible hours, including weekends and holidays. They should also possess a passion for the hospitality industry and a commitment to delivering exceptional customer service.
Hotel
Holiday Inn London - Regent's Park hotel offers easy access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations just a few minutes away. The hotel is near the A501 and 45 minutes' drive from Heathrow Airport.
You can head to the leafy grounds of Regent's Park or hit the shops on buzzy Oxford Street, both an easy walk from the hotel.
Family-friendly attractions like Madame Tussauds, the Sherlock Holmes Museum and London Zoo are all a stone's throw from the hotel.
You can discover ancient treasures and learn about cultures from around the world at the British Museum, less than a mile away, or see an exhibition at the British Library.
Theatre lovers can reach the West End in 15 minutes on foot, along with the bars and restaurants of vibrant Soho.
Job Types: Full-time, Permanent
Pay: £13.12 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Flexitime
* Referral programme
* Store discount
Work Location: In person