We are recruiting for the role of Customer Services Administrator in our team working from the National Business Centre in Coventry. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us. Let us tell you a bit more about the role…
Responsibilities
* Supporting and contributing to organisational wide activities to meet statutory and professional responsibilities with regard to safeguarding children.
* Receipt and check information on new complaints received via post, email or over the telephone.
* Input data/information onto databases, or other electronic retention and retrieval system, as required.
* To support the Customer Services Team with outstanding complaints and SARs through the agreed process and keep records as up to date as possible at all stages.
* To process SAR requests and ensure the agreed timescale for completion is met. While we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to.
Pre‑engagement checks: Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with our policy, should an individual have a declared criminal offence an individual assessment will be completed.
Qualifications
* A relevant qualification in business administration (e.g. NVQ2), or a willingness to work towards a qualification and/or significant experience in a similar role.
* A minimum of two years experience in a complaints environment.
* Confident and capable of using MS Office applications to a basic / intermediate level.
* Clear, confident communicator via email, phone and in person.
* Someone who thrives working in a team.
* Able to prioritise work in a fast‑moving environment with strict deadlines.
Benefits
* Hours flexibility with hybrid working options.
* Health and wellbeing support, including health and wellbeing cash plan.
* Access to Cafcass Library and extensive resources.
* Employee Assistance Programme (EAP) with free confidential support.
* Health and wellbeing champions and mental health allies programmes.
* Support and guidance for specific health conditions such as neuro‑diverse conditions, cancer and menopause.
We look forward to hearing from you.
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