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Are you a hospitality or retail leader who thrives on delivering outstanding customer experiences? We’re seeking a Guest Experience Manager to join a prestigious retail and leisure destination in Crannock. This is a maternity cover contract running until mid-May 2026, offering you the opportunity to lead a dynamic team in a fast-paced, guest-focused environment.
The Role
* Championing service excellence across the centre and resolving guest issues promptly
* Managing, training, and motivating a guest-facing team to exceed expectations
* Delivering against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities
* Ensuring guest-facing areas are presented to the highest standard
* Managing budgets and ensuring operational compliance
* Analysing performance data to identify areas for improvement
About You
* Passionate about creating outstanding guest experiences
* Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar)
* Skilled in building strong relationships with guests, stakeholders, and team members
* Confident producing reports, managing budgets, and forecasting activity
* A natural leader with a positive, can-do attitude and the ability to manage rotas in a fast-paced setting
* 25 days holiday per annum
* Company pension contribution of 9% into a Self-Invested Personal Pension Plan (SIPP) Private Medical Insurance & Cashplan (individual cover)
* Critical Illness Insurance
* Income Protection Insurance
* Life Assurance
* Discretionary bonus scheme (up to 20% of salary)
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