Customer care specialist

Put Customers First and Build Your Career in Customer Service


Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.



Key Responsibilities

* Engage with customers across phone, email, live chat, social media, and messaging channels
* Provide clear, friendly advice and guide customers through their purchase journey
* Solve issues quickly with empathy, ownership, and a solutions-first mindset
* Work closely with partners and suppliers to ensure seamless service delivery
* Proactively spot problems and reach out to customers with better options
* Manage complaints with professionalism and care, aiming to restore trust
* Keep bookings and orders running smoothly through effective coordination
* Investigate delivery or order issues and help customers get the right outcome



What We're Looking For

1. Excellent communication and active listening skills
2. Strong problem-solving abilities and attention to detail
3. Confidence in juggling multiple tasks and staying organised
4. Experience in customer service, retail support, or contact centres
5. A positive, team-focused attitude and willingness to learn