The role
bridges the gap between an Assistant and a People Advisor, offering exposure to employee relations, case management, and policy application, while delivering high-quality administrative and advisory support to colleagues and managers.
What you'll do:
1. Provide first-line advice and guidance to managers and colleagues on people policies, procedures, and ER matters.
2. Support the Employee Relations Leader with case management, including disciplinaries, grievances, absence management, and performance issues.
3. Draft letters, reports, and documentation relating to ER cases and HR processes.
4. Manage inboxes, respond to routine queries, and escalate complex matters appropriately.
5. Maintain accurate HR records, ensuring compliance with GDPR and safeguarding standards.
6. Assist with preparing data, reports, and tracking of ER metrics and KPIs.
7. Contribute to People Team projects and initiatives, including wellbeing, engagement, and training programmes.
8. Build strong relationships across the Bolton office, supporting managers and employees to deliver a consistent and positive colleague experience.
What we're looking for:
9. Previous experience in an HR/People role, providing advice and guidance on policies and procedures.
10. Strong administrative background with excellent attention to detail.
11. Confident communication skills and ability to build relationships at all levels.
12. Ability to work discreetly with sensitive and confidential information.
13. Organised and able to balance multiple priorities in a fast-paced environment.
Desirable Experience:
14. Some employee relations experience (case management support, absence management, or supporting disciplinaries/grievances).
15. Experience working in education, care, or another regulated environment.
16. Familiarity with HR systems and data reporting.
Why join Outcomes First Group?
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.
Our Vision
Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.
Our Mission
We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.
Our Promise
We Listen.
We never assume.
We work together.
To make the remarkable happen.
We are accountable.
To each other and for one another.
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
17. Life Assurance
18. Pension scheme with options to increase your contributions
19. “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
20. Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
21. A wide range of health, wellbeing, and insurance benefits
22. 100’s of discount options valid in the UK and abroad
23. Cycle to Work Schemes
24. Electric Car Purchase Scheme
25. Critical illness cover
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.
All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS
We are an Equal Opportunities Employer.
Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit.
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.