Do you solve complex problems with clarity and compassion? Can you guide clients through financial recovery with empathy and expertise? Are you confident negotiating with creditors while keeping clients at the heart of what you do? This job is known internally as a Debt Advisor About the Role Were looking for Debt Advisors who can be a steady, compassionate presence for clients facing financial difficulty. This role is about more than just numbers; its about guiding people through one of the most emotional journeys theyll ever face. Youll speak to clients across the UK via phone and online, helping them understand their options, build realistic budgets, and take meaningful steps toward becoming debt free. What Youll Be Doing Youll support clients through their financial and emotional challenges. That means listening with empathy, analysing their financial situation, and offering clear, practical advice. Youll help build realistic budgets, recommend tailored solutions, and ensure every client feels heard and supported. Youll also stay informed on the latest policies and guidance, work closely with your team, and help clients access additional support when needed. What Youll Bring Youre a confident communicator who can simplify complex information and build trust quickly. Youre emotionally resilient, proficient with digital tools and technology, and comfortable working in a fast-paced environment. Most importantly, you genuinely care - you're someone who wants to help people find hope and stability when they need it most. Equality, Diversity & Inclusion Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. Were always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. Its not just about the professional experience you bring were interested in who you are and your potential. If theres an adjustment to our recruitment process that would help you to be your best, speak to our team and theyll be happy to help.