Overview
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Program TV's and perform general housekeeping and engineering-related duties.
Responsibilities
* Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio).
* Identify, locate, and operate all shut-off valves for equipment and building shut-offs. Maintain maintenance inventory and requisition parts and supplies as needed.
* Assure each day\'s activities and problems that occur are communicated to other shifts using approved communication programs and standards.
* Display proficiency in at least one category, above-average skills in two additional categories, and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
* Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering).
* Troubleshoot and perform basic repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
* Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and the complete and thorough cleanup of the painting or repair area.
* Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
* Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Standards & Safety
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
* Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Guest Service & Professional Conduct
* Welcome and acknowledge all guests according to company standards, anticipate and address guests\' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language.
* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance; heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers.
Additional Duties
* Perform other reasonable job duties as requested.
Education & Experience
* Education: High school diploma or G.E.D. equivalent and vocational or technical background.
* Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting.
* At least 2 years of hotel engineering/maintenance experience.
* Supervisory Experience: No supervisory experience.
* License or Certification: Valid Driver\'s License
* REQUIRED QUALIFICATIONS: Universal Chlorofluorocarbon (CFC) Certification
* Must meet applicable state and federal certification and/or licensing requirements.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\'s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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