Service Leader - EscalatorsWarrington Between £46,000 to £52,000 DOEWe are currently seeking Service Leader to join our clients team in Warrington. As a Service Leader, you will play a crucial role in optimising the region's staffing of Escalator Service Engineers and Technicians, ensuring efficient route organisation, workloads, and training.Duties & Responsibilities:Plan personnel needs, including route organisation, workloads, and training.Match skills with route requirements and assign/delegate appropriate workloads.Develop and sustain team spirit among Engineers and Technicians.Manage the maintenance portfolio from service contract acceptance to the collection of bad debts.Deliver repair sales targets as determined by the Regional Director.Provide leadership to Engineers and Technicians in matters of customer and employee satisfaction.Manage customer claims and complaints effectively.Conduct periodic quality and safety audits to ensure service levels and customer satisfaction.Conduct regular meetings to ensure effective communication and performance management.Candidate Requirements:Degree qualified or equivalent in a relevant technical or business discipline.Experience in managing the customer interface.Proven experience in a management/leadership role.Proven experience of P&L responsibility.Knowledge of the Lift industry or Facilities Management is a plus.Technical and commercial awareness as it relates to the lift industry business is desirable.SAP experience is beneficial.