Location: Clinical Assessment Service
Band 6. Part time considered.
You should be a registered Health Care Professional, and have experience in the delivery of health and/or social care, ideally in an urgent or emergency care setting.
We are looking to recruit dynamic individuals that will complement the existing team of multi‑professional practitioners.
Key Responsibilities
* Conducting structured telephone assessments to determine the urgency of patient needs.
* Advising patients on the most appropriate care pathway, including self‑care, referral to primary care, or escalation to urgent or emergency services.
* Documenting consultations accurately in the patient record system to ensure continuity of care.
* Identifying and responding to safeguarding concerns and clinical red flags.
* Supporting the service in meeting clinical quality, governance, and patient safety standards.
* Communicating effectively with multi‑disciplinary teams to coordinate patient care.
This role is critical to maintaining safe access to urgent care, reducing ED attendances, and ensuring patients receive timely clinical advice and intervention.
On occasion you may be required to support other urgent care services such as UTCs & home visiting which run 24/7 services. There is daily GP support available remotely.
Candidate Expectations
* Conduct structured telephone assessments of patients contacting the service, ensuring safe and accurate triage.
* Make clinical decisions within agreed protocols, providing appropriate advice or escalation.
* Document all consultations clearly and accurately in the patient record system.
* Identify and act upon safeguarding concerns or clinical red flags.
* Communicate effectively with patients, carers, and multi‑disciplinary teams to ensure continuity of care.
* Participate in clinical governance, quality assurance, and ongoing professional development activities.
The post holder will be expected to model the professional attitudes and behaviours outlined in the LCHS behaviours framework.
About Our Trust
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part‑time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an "earn while you learn" apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
The successful candidate will be expected to work flexibly across a 24‑hour, 365‑day service.
Advert closes on Thursday 7 May 2026.
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