Job Description
🚆 Project Manager – Passenger Assistance Improvement Programme
đź“Ť Location: Leeds (Hybrid, 2-3 days onsite)
đź•’ Contract: 6 months (with potential extension)
đź’· Rate: ÂŁ450/day
Are you a change-driving Project Manager who thrives in fast-paced, operational environments? Do you want to lead high-impact initiatives that improve customer experience across the transport sector? If so, we’ve got an exciting opportunity for you.
A leading transport organisation is on the lookout for an experienced Project Manager to spearhead a key workstream within their Passenger Assistance Improvement Programme — a high-visibility, business-critical initiative focused on transforming customer service and delivering operational excellence.
🔑 What You'll Be Doing:
1. Lead the charge in operationalising the passenger assist resource model across the business.
2. Develop & deliver robust project plans, ensuring timelines, milestones, and objectives are achieved.
3. Manage risks, issues, dependencies, and communications like a pro.
4. Collaborate closely with regional and operational teams to embed new, effective ways ...