Overview: As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.
Full training is provided for this role.
Key Responsibilities:
Customer Services:
* Be the welcoming face of our Centre, handling front-of-house customer liaison.
* Efficiently manage reception duties with a courteous and professional approach.
* Answer switchboard calls promptly, maintaining rapid response standards.
* Log call information, maintain accurate records, and handle routine clerical tasks.
* Communicate effectively between customers, suppliers, visitors, and internal staff.
* Maintain a high level of customer service, embodying a positive and helpful attitude.
Administration, Building Protocol, and Activities:
* Ensure security procedures are followed.
* Conduct housekeeping checks for cleanliness.
* Order and manage office supplies.
* Perform daily/weekly checks to maintain agreed standards.
* Handle general filing, word processing, and administration tasks.
Sales and Marketing:
* Participate in Centre tours and learn about Orega's products and services.
* Willingness to engage in selling Orega's products.
IT/Telecoms:
* Support customers with setting up IT equipment and queries.
General Responsibilities:
* Adhere to company policies and procedures.
* Conduct oneself professionally, promoting a positive image of Orega.
* Maintain a positive and proactive energy, even in stressful situations.
* Positive customer relationship skills.
* Interest in learning about commercial business environments and general finance.
* Demonstrated ability to use customer service knowledge.
* Confident communication and presentation skills.
* Computer literate with a willingness to learn IT/Telephony.
* Outgoing, enthusiastic, and confident.
* Ability to operate in multicultural environments.
* Self-motivated and well-organized.
* Professional telephone manner.
* Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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