Reservations, Meeting & Events Manager
Reservations, Meeting & Events Manager
Moxy & Residence Inn Slough – SL1 1GZ
Cycas Hospitality
At Cycas Hospitality, we believe people are at the heart of everything we do. Our crew members show up as their true selves every day so they can deliver POSITIVELY OUTRAGEOUS service. Now, we're searching for a dynamic, ambitious, and confident Reservations, Meeting & Events (M&E) Manager to join our Commercial Team at the fabulous dual-branded Moxy & Residence Inn Slough!
We are the first dual-branded property in Slough – two hotels in one building, offering both the free-spirited Moxy experience and the homely, extended-stay environment of Residence Inn. Whether it's our Fun Hunters at Moxy or our Maximizers at Residence Inn, your role ensures every guest gets the most out of their stay.
If you're driven, commercially minded, people-focused, and ready to grow, this is the perfect opportunity to shine.
What Will You Be Doing?
As the Reservations, Meeting & Events Manager, you will lead the reservations and M&E function while supporting overall hotel commercial performance.
You will:
1. Oversee all rooms and M&E revenue streams in partnership with the Director of Sales and Commercial Team
2. Manage and convert incoming reservations, group enquiries, and M&E requests in line with commercial strategies
3. Develop and maintain strong client, agent, and corporate relationships
4. Support rate setting, contracting, and yield strategies
5. Ensure both hotels maximise sell-out efficiency in line with company targets
6. Deliver monthly revenue targets for Reservations and M&E
7. Negotiate rates using market intelligence and demand calendars
8. Identify new leads and contracted corporate opportunities
9. Manage group bookings, allocations, and operational communication
10. Conduct client show rounds and represent the hotels professionally
11. Attend commercial meetings, daily briefings, and owners calls
12. Lead the Reservations & M&E team including 1-1s, coaching, and development
13. Maintain internal systems including RFP tools (Cvent, Venue Directory, One Source, etc.)
14. Oversee the department in the absence of the DOS or senior commercial leaders
15. Manage M&E forecasting, month-end reporting, and diary management
What Are We Looking For?
16. Passion, confidence, and exceptional customer care
17. Previous experience in reservations and/or M&E within a hotel or fast-paced environment
18. Experience leading or supervising a small team (preferred for manager level)
19. Strong written and spoken English
20. Excellent telephone manner and communication skills
21. Strong knowledge of Opera PMS essential
22. Strong organisational and multitasking skills
23. Commercially minded with a proactive approach to securing business
What Do We Offer?
24. A fun, spirited workplace where you can be your true self
25. The opportunity to be part of a global family with 220,000+ colleagues worldwide
26. A “work hard, play hard” culture
27. Industry-leading training and career development
28. Discounts at 7,000+ hotels worldwide
29. The chance to grow with one of Europe’s most innovative hotel management companies
30. The opportunity to be part of something exciting as we continue to expand our portfolio and talent
If you believe you have what it takes and want to join our growing family, we want to hear from you!
Please apply by email with your CV, current salary, and notice period.
All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.