Job Description
Data Quality Analyst (Customer Experience Focus)
OUTSIDE IR35 CONTRACT
Remote - Some trips to West Midlands
An exciting opportunity for a Data Quality Analyst to play a key role in improving Customer Experience through high-quality, trusted data.
This role will focus on monitoring, analysing, and enhancing data quality across customer journeys-ensuring accuracy, consistency, and completeness to support better insights and decision-making. Working closely with CX, Data, and Business teams, they will identify issues, track trends, and drive continuous improvement in how customer data is captured and used.
Key Responsibilities:
* Monitor and report on Data Quality across customer data and CX touchpoints
* Identify data issues, root causes, and opportunities for improvement
* Support Data Governance and Data Stewardship initiatives
* Work with stakeholders to improve data capture, processes, and standards
* Deliver clear, actionable insights to enhance Customer Experience
What's Needed:
* Experience in Data Quality, Data Analysis, or similar roles
* Strong attention to detail and problem-solving skills
* Experience working with customer or CX-related data
* Ability to translate data issues into business impact
* Strong stakeholder engagement and communication skills
Please apply asap if interested - Data Quality Analyst
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.