Assistant Building Manager – Mixed-Use Complex (Birmingham City Centre)
Location: Birmingham
Salary: £45,000 - £50,000 (DOE)
Contract: Full-time, Permanent
About the Role
An excellent opportunity has arisen for an Assistant Building Manager to join a prestigious mixed-use commercial complex in the very heart of Birmingham.
This is a flagship, high-footfall destination combining modern office space, leisure units, and retail amenities within a landmark development.
The Assistant Building Manager will play a key role in supporting the day-to-day FM operations, ensuring compliance, exceptional customer service, and smooth coordination of all building services. You’ll work closely with the Building Manager to maintain best-in-class standards across hard and soft services, occupier engagement, budgeting, and sustainability.
Key Responsibilities
*
Support the delivery of all FM services across the building, including maintenance, cleaning, security, and front-of-house.
*
Assist with service charge preparation, budget monitoring, and reconciliation in line with RICS guidance.
*
Act as a main point of contact for occupiers, managing tenant requests, communication, and satisfaction.
*
Conduct regular building inspections, reporting issues and coordinating prompt remedial actions.
*
Manage the client’s work order and permit-to-work systems, ensuring SLAs/KPIs are achieved and records maintained.
*
Support the management of supplier contracts – reviewing performance, compliance, and cost effectiveness.
*
Assist with CapEx projects, refurbishments, and sustainability initiatives to enhance the asset’s value and efficiency.
*
Help deliver emergency preparedness, incident response, and statutory compliance including H&S, fire safety, and environmental reporting.
*
Produce clear and professional meeting agendas, notes, reports, and tenant updates.
*
Contribute to a culture of continuous improvement and excellent customer service across the estate.
About You
*
Proven background in Facilities or Building Management within commercial, retail, or mixed-use properties.
*
Excellent communication, organisation, and stakeholder-management skills.
*
Experience working with service partners and contractors to deliver 5-star FM standards.
*
Strong administration and IT literacy (e.g. CAFM systems, MS Office).
*
Health & Safety knowledge (IOSH Managing Safely or similar preferred).
*
Interest in technical building systems and sustainability initiatives.
*
Confident, proactive, and keen to progress within a high-profile property environment.
Why Apply?
*
Work on one of Birmingham’s most high-profile mixed-use developments.
*
Gain exposure to prestige-grade FM operations and career progression within a major UK property provider.
*
Supportive management culture, professional development opportunities, and visible career pathways