Your Job
Applications Engineer
Our Team
We are currently looking for an Applications Engineer to join our Customer Experience team based at our UK headquarters, Cumbernauld, Scotland. You will be supported and mentored to improve your own technical capabilities to enable you to deliver excellent customer experience and improve customer satisfaction.
What You Will Do
Working directly with customers from many international locations and markets, such as high-performance computing, data communications, and finance, you will help them develop technology solutions based on BittWare products. You will:
* Troubleshoot customer issues, perform hardware/software testing, and replicate customer issues.
* Develop application notes, white papers, knowledge-base articles to improve customer deployments.
* Answer pre/post sales technical enquiries, coordinate with internal resources & develop a response plan with Customer Experience Manager.
* Communicate with customers directly via technical support tracking system, phone, email or in person.
* Organise and manage multiple requests from an international customer base.
* Keep up to date with BittWare product portfolio; Embedded x86 platforms, RFSoCs and FPGA technologies.
* Improve customer deliverables with the help of technical writers and engineers.
* Occasionally travel to trade shows, or to customer locations for on-site visits and technical support.
Who You Are (Basic Qualifications)
* Honours degree in Electronic Engineering or a related subject.
* Knowledge of hardware installation and troubleshooting.
* Strong technical, analytical and extensive problem-solving skills; ability to troubleshoot and apply debugging procedures.
* Strong interpersonal and organisational skills; ability to work with a culturally diverse worldwide pool of customers.
* A proactive mentality; ability to identify areas of improvement and to know when to escalate issues if required.
* Excellent written and oral communication skills; ability to communicate effectively with engineers and business staff.
What Will Put You Ahead
* Experience of working with x86 CPU, RFSoC and FPGA related technologies.
* Ability to debug and troubleshoot embedded systems, including low-level analysis.
* Strong analytical skills for diagnosing and resolving customer issues with software/firmware.
* Proficiency in scripting languages such as Python or equivalent (e.g., Bash).
* Strong coding skills in C++ or equivalent languages (e.g., C, Rust).
* Experience working with real-time operating systems (RTOS) or embedded Linux environments.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Benefits
* 30 days holiday (including bank holidays) rising to 33 after 3 years
* Attractive pension contributions
* Employee private medical with option to purchase spouse/family cover
* Hybrid working approach, 4 days in office, 1 from home
* Modern office with free parking, close to M80, along with Foosball table and dartboard in employee areas
Who We Are
BittWare, a Molex Company, designs and manufactures enterprise-class FPGA and Embedded x86 hardware that enables customers to deploy solutions quickly and with low risk. We are the only FPGA brand-agnostic hardware provider of critical mass, able to address enterprise-class qualification and lifecycle requirements for customers deploying solutions in volume. Find out about our product range at our website: www.bittware.com
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.