CMS Recruitment limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client ;
Youll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.
Ability to be communicate fluently in English language and second language (German), both verbal and written.
Responsibilities :
Providing professional and efficient customer sales and service in all duties
Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
First contact resolution of customers and clients queries, requests, orders and complaints
Proactively contact existing and potential customers with the aim of up-selling products
Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience :
Previous contact centre experience is ideal
Good proficiency and navigation skills around a pc, excellent keyboard skills
Good telephone manner with a clear speaking voice
Good communication skills and the ability to build rapport with the customer
Ability to work well in a team
Flexible to work at all times in the contact centre, including evenings and weekends
Summary
As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment.
Apply now by sending across an up to date CV!
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