Do you have excellent customer service skills and enjoy working through a variety of tasks and responsibilities? We're looking for a support clerk to assist with queueing work for the Service Centre.
How you'll make a difference:
You'll utilize your skills in office administration and customer service to assist our team.
Where you'll work
In this role, you'll work in our Richmond office five days a week.
What you'll do
As a support clerk you will:
* Handle province-wide employer telephone calls regarding clearance status and guide callers on how to access and use the Clearance application on the WorkSafeBC website
* Provide outstanding customer service for walk-in customers at the front counter regarding inquiries, accepts payments, and direct customers to an Employer Service Representative when necessary
* Receive, confirm, and set up employer refunds created by Service Centre co-workers and liaise with the accounting department to ensure special instructions are followed regarding refunds
* Handle and index incoming digital mail
* Batch, scan, and index incoming documents required for employer files
Is this a good fit for you?
We're looking for someone who can:
* Rotate through a variety of tasks and responsibilities
* Provide excellent in-person and over the phone customer service
* Organize and process incoming and outgoing correspondence
Your background and experience
* A minimum of grade 12 education
* Use Microsoft Word and Excel proficiently
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives.
We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
#J-18808-Ljbffr