We are looking for an experienced 3rd line Support Engineer to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.
Client Details
The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.
Description
* Manage and maintain the organisation's IT systems and infrastructure.
* Monitor system performance and troubleshoot issues to minimise downtime.
* Ensure data security and implement necessary protocols and updates.
* Provide technical support and assistance to staff across departments.
* Oversee software and hardware installation, upgrades, and maintenance.
* Develop and maintain IT policies and documentation.
* Collaborate with external vendors for specialised IT services.
* Plan and implement IT projects to meet business objectives.
Profile
A successful 3rd line Support Engineer should have:
1. Strong knowledge of IT systems, networks, and infrastructure.
2. Experience with troubleshooting and resolving technical issues efficiently.
3. Proven experience supporting Microsoft 365 environments
4. Azure, 365, Intune
5. Experience working...