AI Operations Analyst
Department: Technology
Employment Type: Full Time
Location: London
Reporting To: Product Engineering Manager
Compensation: £35,000 - £40,000 / year
Description
We are a leading EV charging provider powered by more than 5 million miles daily. As part of EDF, we are working to shape a smarter, more sustainable future. The AI Operations Analyst sits at the heart of how we change the way we work with AI, turning ideas into practical tools and supporting teams to use AI confidently.
Responsibilities
* Enable teams to use AI day‑to‑day, improving speed, quality and confidence.
* Configure and improve AI workflows using platforms such as Claude, HubSpot, and emerging tools – testing, iterating, documenting and ensuring practical solutions for real users.
* Turn stakeholder briefs into working solutions, translating fuzzy problems into clear, actionable outputs such as workflows, playbooks, prompts, automations or lightweight prototypes.
* Track and communicate AI impact through Pod’s AI Working Group – capture adoption, outcomes, blockers and articulate the value delivered across the business.
* Stay current with AI developments, filter hype from useful ideas, and bring forward tools, patterns, and concepts that improve Pod’s operations.
* Upskill colleagues at all levels via one‑to‑ones, drop‑ins and training sessions, building practical capability and good judgement.
Qualifications
* Curiosity and a practical approach to AI – genuine interest and enjoyment of experimenting.
* Technical literacy and a hands‑on mindset – comfortable learning how tools work, troubleshooting and executing to make things happen.
* Strong stakeholder and meeting skills – listening well, asking the right questions, translating fuzzy problems into actionable solutions.
* Comfort with ambiguity and change – energized by a shifting landscape, able to prioritise and adapt.
* Self‑starter energy – take ownership, seek answers independently, ask for help when it accelerates progress.
* Clear communication – explain what you are doing and why, tailoring to different audiences, writing clearly and reporting reliably.
Perks
* Access to the UnMind wellbeing platform for you and up to 5 family/friends
* Podpoint Charger
* Discounted energy tariff
* Flexible hybrid working model
* Work abroad for up to 20 days per year
* Family & friend discount scheme
* 25 days holiday (plus Bank Holidays)
* Very generous parental and family leave
* Pension scheme with a 4.5% matched contribution
* Eyecare scheme
* Life insurance covering up to 4× your annual salary
* Virtual GP provided by HealthHero
* Employee Assistance Program
* Free Mortgage Advice
* Discounted Gym Memberships
* Cycle2Work Scheme
Important Information
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us; all information shared will be handled according to our Candidate Privacy Notice.
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