Job Title: Reservations Administrator Location: Ross - Shire (On site) Salary: £34,000 per annum Job Type: Permanent and full time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure. Key Responsibilities • Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner • Build and maintain strong relationships with travel agents and external booking partners • Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly • Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences • Maintain up-to-date knowledge of availability, packages, events and on-site activities • Liaise with operational teams to support smooth pre-arrival planning and guest preparation • Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential • Previous experience in reservations, hospitality administration or a similar customer-focused role • Strong organisational skills with exceptional attention to detail • Confident written and verbal communication skills • Experience using booking systems and Microsoft Office • Ability to manage multiple enquiries and bookings simultaneously Desirable • Experience working with luxury travel agents or tour operators • Understanding of room yield, rate management and upselling techniques What’s on Offer • Salary: £34,000 per annum • Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business • Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working • Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience About You • Highly organised with a proactive, solutions-focused mindset • Calm under pressure and able to manage a fast-paced workload • Passionate about delivering exceptional service standards • Commercially aware with strong attention to detail Apply Now For more information, contact Lauren at Global Highland.