Summary
Salary: Competitive Job Family: Customer Service and Technical Training Location: United Kingdom - Malmesbury Office
About The Role
At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic. Join a pioneering company obsessed with solving problems, not just selling products. Push boundaries in customer satisfaction and create service experiences that become benchmarks for the industry.
As Global Commercial Lead, Spares & Accessories, you’ll develop and drive Dyson’s global strategy for Spares & Accessories (S&A), supporting existing owners and powering new revenue across all regions. You'll shape the commercial ambitions, ensure our spares and accessories business fits Dyson’s brand and growth plans, and deliver standout experiences for every Dyson owner, everywhere.
This high-impact, end-to-end role sits at the intersection of global and regional teams. You’ll balance long-term strategy with market agility, working to make sure channel investments and product portfolios support both profitability and owner loyalty around the world.
Key Responsibilities
* Global Strategy & Execution: Own the S&A commercial strategy—define business goals, set frameworks, and coordinate global execution with regions and markets. Adjust the global plan for market realities and ensure consistency with Dyson’s values and priorities.
* Portfolio Leadership: Build, manage and optimise the global portfolio of S&A. Identify category gaps, growth opportunities, and focus investments to deliver both commercial and customer impact.
* Channel Development: Guide and support market teams to grow S&A sales across all channels (online, retail, third‑party). Work with Supply Chain, Digital, Finance and Regional Commercial teams to create seamless customer journeys and efficient logistics.
* Insight & Analytics: Analyse global market data, competitive trends, consumer needs and product lifecycle information. Use insight to steer portfolio decisions, promotional efforts and local prioritisation.
* Performance Management: Create and monitor KPIs for S&A performance. Regularly report outcomes, identify risks, share learnings and optimise actions across regions.
* Business Case Delivery: Develop business cases for major S&A launches and initiatives. Align with key functions and present robust proposals to Dyson leadership.
* Cross‑functional Influence: Act as the bridge between Group, Regional and Market teams. Build strong relationships, exchange best practices and champion global standards while respecting local requirements.
* Post‑launch Stewardship: Work with stakeholders to track project performance after launch, sharing lessons learned and driving continuous improvement.
About You
* Experienced commercial leader – background in spares, consumables or accessory categories across international markets, or similar fast‑paced sector.
* Strategic thinker – able to decipher global trends, translate business insights and make clear, data‑led decisions.
* Category manager – skilled in building and evolving a portfolio, with a sharp eye for both profitability and customer experience.
* Collaborative cross‑functional operator – experience working with diverse teams and adapting to regional needs.
* Excellent communicator – can convey the vision, gain buy‑in and present complex cases clearly to varied stakeholders.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working Policy
At Dyson, our vibrant campus culture is built on in‑person collaboration, creativity and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
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