Overview
* Immediate Start Available
* Previous Customer Service Experience Is Essential
About Our Client
The employer is a well-established organisation committed to making a positive impact on the community. They offer a supportive environment and a clear focus on delivering excellent services.
Job Description
* Handle inbound and outbound calls efficiently, providing exceptional customer service.
* Accurately record and update client information within the system.
* Assist in resolving queries by offering clear and practical solutions.
* Work closely with other departments to ensure seamless service delivery.
* Follow organisational guidelines to maintain confidentiality and compliance.
* Provide information and support to clients while demonstrating empathy and professionalism.
* Contribute to team meetings and share insights for improving processes.
* Maintain a positive and calm approach in high-pressure situations.
The Successful Applicant
A successful Customer service advisor should have:
* Previous experience in customer service or a similar role.
* Strong verbal and written communication skills.
* Excellent attention to detail and organisational skills.
* Ability to work independently and as part of a team.
* Proficiency in using computer systems and databases.
* A genuine interest in supporting the not-for-profit sector.
Whats on Offer
* Hybrid working options to support work-life balance.
* A permanent role with opportunities for growth and development.
* A collaborative and supportive workplace culture.
If youre based in Dover and ready to take on this rewarding role as a customer service advisor, we encourage you to apply today!
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