CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £21,000-£22,308 PLUS BENEFITS
About the Team / Role
WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees realise their potential.
As part of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.
What’s on offer?
1. Highly competitive salary £21,000-£22,308 (dependant on experience)
2. Annual company bonus
3. 37.5 hour week- Monday to Friday, no evenings or weekends
4. Hybrid working from our Manchester City Centre office (1 – 2days per week)
5. Industry leading pension
6. 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
7. Life assurance
8. Income protection
9. Discount & perks platform
10. Employee wellbeing
How you’ll make an impact
11. Logging of all customer queries and actioning where necessary
12. Working across multiple platforms / databases
13. Production of Customer Transaction files and reports
14. Provide support to customers using website / systems provided
15. Carry out data entry for Customers & cards
16. Answering phone call from customers – within set criteria and within parameters west out by the company
17. Liaising with all staff both in Manchester and in European Offices
18. Providing on-going support to colleagues and highlight training requirements to Team Leader
19. Investigating transaction declines & velocity queries
20. Advise Sales of customers commercial queries
Experience you’ll bring
21. Previous experience in a similar Customer Service Role
22. Ability to mentor, develop & improve skills of others
23. Adaptable to organisational changes
24. Excellent communication skills – written & verbal
25. Ability to build a powerful sense of ownership and teamwork
26. Establish and maintain co-operative and effective working relationships
27. Flexibility to provide cover for other positions with the ability to standing for Shared Services Manager
28. Make identifiable contributes to business objectives
29. Positively represent the company
30. Self-motivated, organised and can work on own initiative
31. Taking ‘ownership’ of problems
What’s next?
If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration