About Us:
The Drain Guys is a plumbing and drainage company operating throughout London and the South East, serving both domestic and commercial properties.
TDG Services is a cleaning company that also offers additional services to commercial clients across London and the South East.
Job Overview:
The Operations Coordinator is responsible for managing the day-to-day scheduling of work orders, coordinating field staff, and ensuring the smooth flow of operations within the company. This role requires excellent organizational skills, the ability to multitask, and strong communication skills to interact effectively with both internal teams and customers. The coordinator will play a key role in optimizing resource allocation and supporting operational efficiency.
Key Responsibilities:
* Job Scheduling:
* Plan and assign daily work schedules for field technicians and operational teams.
* Ensure jobs are scheduled in an efficient manner, taking into account location, priority, and resource availability.
* Adjust schedules as needed to respond to emergency calls or changes in availability.
* Operations Coordination:
* Liaise between clients, field staff, and management to ensure timely job completion.
* Monitor job progress, ensuring all tasks are completed within the agreed timeframe.
* Coordinate the allocation of tools, materials, and equipment required for each job.
* Customer Communication:
* Provide clients with accurate updates on job schedules and expected arrival times.
* Address customer queries and concerns professionally, ensuring high levels of satisfaction.
* Follow up with clients post-job completion to ensure customer satisfaction.
* Data Entry & Documentation:
* Enter job details, schedules, and progress updates into the company's system.
* Maintain accurate records of completed jobs, staff hours, and any changes to scheduling.
* Prepare reports on job status, technician performance, and other operational metrics as required.
* Team Coordination:
* Communicate daily schedules and updates to field teams, ensuring clarity and alignment.
* Provide support to field teams in resolving on-site issues, escalating when necessary.
* Coordinate staff availability, managing any time off, shift changes, or sick leave to ensure smooth operations.
* Administrative Support:
* Assist the operations team with administrative tasks such as filing, invoicing, and procurement.
* Ensure compliance with health and safety regulations by keeping documentation and procedures up to date.
Qualifications and Skills:
* Experience in scheduling or operations coordination is preferred.
* Proficiency in Microsoft Office and scheduling software (e.g., CRM, ERP systems).
* Strong organizational and time management skills.
* Excellent communication skills, both written and verbal.
* Ability to work well under pressure and manage multiple priorities.
* Attention to detail and problem-solving skills.
* A proactive attitude with the ability to work independently and as part of a team.
Additional Information:
* This role require handling on-call duties on a rotational basis. 1 Week In 4
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company pension
* On-site parking
Experience:
* Microsoft Office: 3 years (required)
* Organisational : 2 years (required)
* Office : 3 years (required)
Work Location: In person