Overview
Hire Desk Controller - Tamworth (40 Hours, Monday to Friday)
Join the UK's Leading Hire Provider! Speedy is the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services - everything you need for every job. We are looking for a Hire Desk Controller to join our team in Tamworth. This is a vital role at the heart of our depot operations, combining sales, customer service, and operational coordination. You’ll be the link between our customers, drivers, engineers, and stock teams — making sure every order is delivered on time and every customer has a smooth experience.
What You’ll Do
* Acting as the first point of contact for customer queries via phone, email, or in person. Understand customer needs and provide expert product knowledge to recommend the right hire solutions.
* Building strong, long-term relationships with regular and new customers to encourage repeat business.
* Taking incoming orders accurately and efficiently. Creating hire contracts on the internal system and ensuring all required details are correct.
* Coordinating delivery and collection schedules, working closely with drivers to minimise delays. Monitoring ongoing hires to ensure equipment is returned on time and in good condition.
* Liaising with stock teams to ensure equipment is available, safe, and ready to go. Organising off-hired equipment to be checked, repaired, or prepared for the next customer.
* Working with engineers to prioritise urgent repairs or maintenance so customer orders are not delayed.
* Managing customer complaints or issues calmly and professionally, finding the best solutions. Handling last-minute changes, such as urgent hire requests or delivery schedule adjustments.
* Ensuring accurate records are kept for reporting and audit purposes.
* Promoting additional products and services, ensuring customers get the most value from their hire. Meeting and exceeding sales and service KPIs set for the depot.
* This is a desk-based role that requires constant communication across departments and a proactive, organised approach to keep things running smoothly.
What We’re Looking For
* Strong organisational skills to manage multiple tasks and priorities.
* Excellent communication skills, both written and verbal.
* Adaptability to handle a fast-paced and changing environment.
* A full UK driving licence.
* Previous experience in the hire industry or a sales/operations role is highly desirable.
* A willingness to learn and develop through ongoing training.
* The ability to support our ESG Strategy - Decade to Deliver.
What We Offer
* We’ll provide everything you need to succeed, including full product and systems training, ongoing information mentoring, and clear pathways for career growth.
* 26 days holiday (plus bank holidays)
* Life assurance & pension scheme
* 95% staff discount across the Speedy brand
* Career development and tailored training programmes
* Voluntary Health Cash Plan
* Green Commute Initiative - cycle-to-work scheme
* PAM - Employee Assistance Programme (confidential wellbeing and financial support)
* Flexible working options, including hybrid arrangements, shorter days, or job share opportunities
* My Staff Shop - exclusive discounts for shopping, travel, and more
Information
Some roles may require DBS, Credit, or Security Clearance checks. Proof of the right to work in the UK is required before employment begins. Speedy may close this vacancy early if there is a high volume of applications - so apply promptly!
Learn more about our ESG Governance policies here: Speedy ESG Governance
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