Description Are you looking for a varied and rewarding role where you are an integral part of the team ensuring delivery of vital support payments to agricultural and rural businesses? If you are interested in utilising your organisational skills, and want to build relationships with a vast range of staff and stakeholders, then this may be the role for you! Rural Payments and Services is delivered by the Scottish Government’s Rural Payments and Inspections Division (RPID), with delivery partners. RPID is the accredited paying agency in Scotland. We have around 600 staff in 17 area offices throughout Scotland providing a range of services – some in the office covering administration and developing policy, others out in the field updating maps or conducting inspections. Our key responsibilities include: Payment of Common Agricultural Policy scheme grants and subsidies which totals approximately £650m per annum. Inspection of agricultural land and livestock to ensure compliance with regulations. Plant health inspections, including the certification of seed potatoes and seed cereals. This role is predominantly, but not exclusively, responsible for the co-ordination and management of the Single Application Form (SAF) and Less Favoured Support Scheme (LFASS) within the RPID Grampian Area Offices. Responsibilities Co-ordination of the SAF and LFASS schemes in the Grampian offices (Inverurie and Elgin) providing support and training to front line staff at all stages of claim processing from application through to payment. Liaising with Pillar 1 (Direct Payments) and Pillar 2 (LFASS/AECS/FGS/RP) scheme teams to address payment blockers and resolve complex cases. Communicating directly with external stakeholders including answering customer and agent queries and supporting customers with the submission of Pillar 1 and Pillar 2 applications. Supporting staff and customers through the implementation of ARP changes which directly impact SAF including the introduction of the Whole Farm Plan and changes to Cross Compliance regulations. Qualifications Qualifications Valid driving licence which enables you to drive in the UK - Please confirm in your CV/Personal Statement that you hold this qualification. Success Profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Experience: Demonstrate a thorough and full knowledge of the Single Application Form scheme which includes all aspects of claim processing from application submission through to payment. Demonstrate a strong understanding of the LFASS scheme and it’s importance to Scottish agricultural. Ability to extract and interrogate data to identify payment blockers, resolve processing issues and monitor payment progress. Behaviours: Managing a quality service – Level 3 Delivering at Pace - Level 3 You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Apply online before 17 June 2025 providing a CV and Supporting Statement of no more than 1000 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 30 June 2025 however this may be subject to change. In the event of a tied interview/assessment score, merit order will be determined by score in the first experience criteria - Demonstrate a thorough and full knowledge of the Single Application Form scheme which includes all aspects of claim processing from application submission through to payment About Us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us. There is an expectation that you will be present in the office at least 2 days per week. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.