Dental Practice Manager
Clover Dental & Implant Centre
Web:
An exciting opportunity for an experienced Dental Practice Manager to work with a rapidly growing state of the art modern Dental Practice. Clover Dental & Implant Centre is located in North Baddesley SOUTHAMPTON, just off M3 M27 Junction. We are a fully Private Practice state of the art technology based Private Dental Practice established for over 30 years providing Cerec Same Day Crowns & Bridges, Dental Implants, Facial Aesthetics, Invisalign, Suresmile, Routine Dental Care & Hygiene Treatments.
Currently seeking an experienced Dental Practice Manager to join our team.
Weekly Hours: 35.5
Monday: 8:00am to 6:00pm ( 1 hour unpaid lunch break )
Tuesday: 8:00am to 6:00pm (1 hour unpaid lunch break )
Thursday 8:00am to 6:00pm ( 1 hour unpaid lunch break )
Friday: 8:00am to 5:30pm ( 1 hour unpaid lunch break )
Your Performance Areas besides Marketing & Sales
1) Finance Management
* Manage Accounting book on Xero
* Reviewing finance business processes
* Cash flow reporting and debtor management
* Oversee payroll which is run by accountants
* Pay timely to contractors, suppliers, laboratories, self-employed clinicians and other vendors
* The production of weekly flash activity report and monthly management accounts
* Driving process improvement through effective business partnering across finance and organisation stakeholders
* Playing a key role in the forecast/outlook process and collaborate with business partners to better understand Risk & Opportunities
* Leading, developing and improving processes to control operational costs
* Overseeing credit control, while actively chasing and managing priority debtors
* Produce annual budget / business plan and tracking performance.
* Supporting departmental managers in preparing operating budgets, forecasts, commentary production and suggest corrective actions where necessary
* Monthly reconciliation of balance sheet control accounts
* Critically assessing the financial protocols and operations throughout the Practice proactively making recommendation for change and improvement
* Gaining a solid understanding of all financial systems and processes within the Practice
* Building a rapport and understanding with a wide variety of stakeholders (suppliers, business partners, wider group colleagues, bankers, advisers, customers, and agents)
* Prepare monthly spreadsheets and financial information (including Key Performance
Indicators) and present to the Practice Owner
* Liaise with accountant, bank, insurers and solicitors as needed.
2) Oversee Human Resources and Team Management
* Pay particular attention to adequate staff cover via organisation of a rota system and efficient communication of this to all the team
* Ensure adequate arrangements have been made for sickness and holiday cover and that the skills exist within the team to provide this cover
* Responsible for staff wages and payroll
* With authority of the owner, organise adverts for any necessary recruitment and set up the interviews from the response
* Appropriate participation in the selection interviews, as well as communicating with the successful and unsuccessful applicants
* Use induction guidelines as set out in the manual for the induction of all new staff and gain sign off from new employees of their understanding and acceptance
* Ensure all team uniforms are of a standard to fit the image of the practice
* Undertake staff Personnel development and Appraisal interviews
* In consultation with the owner be responsible for the discipline of team members where necessary ensuring that theteam are aware of the procedures and also their rights in a grievance situation
* Identify and communicate training needs of team members to the owner and assist owner in the performance and development review of the team
* Organise and chair staff meetings
* Plan and organise staff training days and outings
* Comply with Health and Safety, employment and other regulations.
3) Corporate Social Responsibility
* Overall responsibility for high level and annual planning of CSR related activities - people, environment, community
* Plan and manage activities, implement policies and initiatives to achieve the aims of the CSR Strategy.
* Engage the whole team in CSR activity - promoting activities, updating the team on progress
* Communicate the aims, plan, and achievements both internally and externally (through existing. delegations and channels)
* Monthly communication of progress to achieving target and new events/activities to whole team via Dashboard
* Quarterly reporting on progress and future requirements to owners
4) Implementation of Practice Policies and Mission Statement
* Ensure promotion of the delivery of excellent internal customer care with the use of a team satisfaction audit and the monitoring of this year on year
* Lead by example in the consideration of treatment of other team members by organising team events with enthusiasm
* Be responsible for regular team meeting and organisation and delegation of the agenda and minutes
* Ensure facilitate excellent communication of all practice matters between team and partners
* Overall responsibility to ensure team delivers high level of external customer care at all times. The practice should be promoted with a positive image at all times particularly if there is cause for a patient complaint, financial enquiries or following up of bad debt
* To observe the practice and professional regulations relating to patient confidentiality and GDPR
* Overall responsibility of drafting, seeking approval and execution of the marketing plan.
5) IT Management
* Attention and adherence to the proper and efficient use of the computer systems including security, backup and upgrade
* Produce reports as requested and proactive use of the system to ensure the practice has as much relevant data to monitor, measure and therefore improve service and profitability.
6) Compliance - CQC
* You would lead and manage compliance to ensure practice is CQC compliant
* Deal with inspectors and CQC inspections
Qualities required for this role
* Great attention to details as well as knowledge on how a dental practice is run Competency in managing a team, displaying leadership and team development capabilities
* Fantastic communication at all levels - written, verbal and listening Able to demonstrate problem solving ability
* Experience of using Dentally ( practice management software ), and ability to create data reports and interpret them. IT Illiterate, Word, Excel other outlook packages.
* Professional demeanour
* Able to demonstrate leadership and ability to reflect and learn.
* An experienced manager with a proven track record and credibility leading a multi- disciplinary team
* A team player who is supportive, reliable, and trustworthy, who gets stuck in and creates a positive atmosphere
* Able to take pride in their work and deliver excellent customer service A person who naturally instils confidence in everyone they work with Calm in challenging situations, working well under pressure
Other
90 day review of planning and any other duties as required.
Key Competencies
* Customer Focused Awareness
* Business Operations
* Trouble Shooting
* Communication Skills
* Leadership & Organisational Skills
* Command on Spreadsheets & Powerpoint
* Sales & Marketing Experience/Skills
* Exceptional Numeracy Skills
* Presentation Skills
* Assertiveness & Negotiation
* Team Player & Team Building Skills
Attainments
* Good general education – Finance or HR Certification
* Management experience
* Accounting/book keeping experience or qualification
* Articulate and effective communicator
* IT skills – Word/Excel/Email
* At least 5 years of experience in Finance & HR
Preferable Attainments
* Business Qualification
* Certificate in Practice Management (or similar qualification)
* NVQ in Customer Care
* Certificate in Practice Management
* Sales and Marketing skills/ideas
Company Benefits – Clover for Life Programme
* Private Medical Health Insurance
* Pension Scheme
* Holidays as per employee's contract
* CPD's access through Isopharm
Physical Make Up
Smart and professional appearance.
* Proactive approach to patient, team and dentist needs
* Goal orientated
* Proactive regarding self-development
* Ability to deal with stress
* Confident and Professional at all times
* Has the Drive to achieve high goals
* Low levels of sickness
* Ability to deal with difficult customers appropriately (internal and external)
* Proactive approach to patient, team and dentist needs
You would be committed to supporting people at all levels of an organisation. You will work closely with the Directors to identify talent and develop our people. You will be considerate and a good listener whose primary responsibility is to make sure the company has strong working relationships with employees and subcontractors.
Job Type: Part-time
Pay: £34,000.00-£36,000.00 per year
Benefits:
* Health & wellbeing programme
* On-site parking
* Private medical insurance
Experience:
* Dental Practice Managing: 3 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person