Overview
Warehouse Administrator and Customer Service Agent — TipTopJob, Paddock Wood, England, United Kingdom
Location: Paddock Wood
Contract Type: Permanent
Salary: GBP28,080pa
Hours of Work: Monday to Friday 8am to 5pm
Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer-focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood. This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.
Responsibilities
* Act as the primary point of contact for customers, addressing inquiries through various channels
* Provide accurate and timely information on orders, shipping, and product availability
* Work closely with internal teams to escalate and resolve customer concerns promptly
* Record and track customer interactions for accurate reporting and analysis
* Conduct stock investigations and warehouse error checks, implementing corrective measures as needed
Candidate Profile / Qualifications
* Proactive, can-do attitude with a strong customer-first mindset
* Proficient in Microsoft Word and Excel
* Excellent attention to detail and accuracy
* Strong communication skills, both written and verbal
* Solid work ethic, reliability, and a focus on quality
* Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)
Additional Information
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR : Recruitment Specialists is a trading name of KH Recruitment Ltd
Note: Kept within the recording of this posting are the essential details about the role; any CV tips or additional guidance have been omitted to focus on role-specific content.
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