Parking Patrol Officer - Cardiff - Full Time - 4 on 4 off shift pattern - £27,518.00 Per Annum
Do you have a valid SIA licence?
Are you customer focused?
Do you work well in a team?
Does this sound like you?
If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based in Cardiff. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.
What you’ll do:
Provide direct support to the Car Park Supervisor and perform daily operations in the car park
Ensure vehicles are parked in a way, that will maximise potential space and revenue
Ensure all operating procedures are fully adhered to
Undertake foot patrols of the car park in line with patrol schedules, in order to deter crime and antisocial behaviour
Provide excellent customer service, ensuring we deliver the best customer experience to all customers
Utilise both internal and external IT based functions for parking permit management
Monitor and report all parking equipment faults accurately and in a timely manner
Maintain compliance with company policies on Health & Safety
Undertake tasks to maintain cleanliness and appearance of the car park to ensure company standards are adhered to
Establish and maintain effective relationships with Internal and External stakeholders
Strive to Improve SLA performance of the service provided by APCOA
What you'll bring:
You will have good problem solving skills
You will be friendly and able to work in a team
You will have excellent customer service skills
You will have good communication skills