A leading technology services provider is seeking an experienced IT Service Manager to enhance service delivery and coordination in a secure MoD environment. This hybrid role involves implementing ITIL 4 best practices, demonstrating expertise in Jira Service Management and Confluence, and contributing towards achieving ITIL4 Maturity and Capability Level 5. The ideal candidate will possess strong communication skills and a solid background in service operations, as well as a commitment to continual service improvement. #J-18808-Ljbffr