Resident Services Manager – Sutton (South London) – £38-£42k + Bonus
Sutton
£38-£42k
An exciting opportunity has arisen for a dynamic and customer focused individual to lead the onsite operations of a premium Build to Rent residential development comprising 166 apartments in Sutton.
Key Responsibilities
* Support the General Manager in day-to-day operations
* Line manage the Resident Services Assistant and other relevant staff
* Be the first point of contact for residents and visitors, delivering outstanding customer service
* Ensure apartments and amenity spaces are always presented to a high standard
* Organise and host monthly resident events and initiatives
* Facilitate resident-led activities and quarterly meet-and-greets
* Manage amenity space bookings and usage
* Handle rental enquiries, conduct viewings, and process offers
* Complete applicant vetting and maintain marketing portals
* Coordinate tenant services and resident communications, including social media
* Build partnerships with local businesses to offer resident perks
* Log and manage maintenance issues and contractor appointments
* Oversee minor works between tenancies and conduct inspections
* Manage check-ins, check-outs, deposit returns, and arrears reporting
* Support health & safety compliance across the development
* Respond to out-of-hours emergencies as needed
Team Leadership
* Set clear objectives and manage performance through regular 1:1s and appraisals
* Promote equal opportunities and inclusive practices
* Support recruitment and succession planning aligned with business goals
What We’re Looking For
* Strong background in customer service or hospitality
* Positive, proactive, and approachable personality
* Excellent communication and organisational skills
* Confident decision-maker with a common-sense approach
* IT literate and comfortable using social media
* Experience in property viewings and lettings is a plus
How To Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
Want to chat first or explore other opportunities in BTR, PBSA or Co-Living? Reach out to Katie directly at the same email.
One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.
Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.
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