Job Title: Customer Service Advisor Location: Rochdale Type: Temporary to Permanent Pay Rate: £12.31 per hour / £24,000 per annum Hours: 37.5 hours per week Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home) Initial Training: 2 weeks, Monday to Friday, 09:00-17:00 Role Purpose To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy. Key Responsibilities: Respond to customer enquiries promptly and accurately via phone, email, and web chat Understand customer needs and assist them in using product features effectively Log customer returns and replacements with detailed and accurate information Identify and report trends in faulty products to support continuous improvement Maintain customer databases with relevant technical issues and conversation history Monitor and respond to customer feedback and complaints on social media Provide clear guidance on product functionality and usage Share customer insights, feature updates, and solutions with the wider team Ensure all enquiries are followed up and resolved in a timely manner Collect and relay customer feedback to product and marketing teams What We're Looking For This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have: ...