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Customer success manager - forma construction

Customer success manager
Posted: 10 June
Offer description

Job Requisition ID 26WD95594 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Senior Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the United Kingdom and Ireland. You will develop and manage high quality Customer Success Plans with your portfolio of customers. Also, you will partner with Autodesk Sales teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma Platform and document value delivered. Responsibilities Be accountable for the relationship health of a selected portfolio of accounts Developand manage high qualityCustomer Success Plans,documenting and evidencing thevalue deliveredto our customers ImproveFormaAdoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use Mitigate any churn risk and guide expansion discussions Be an expert in our AutodeskFormaPlatform, in current functionality and roadmap Minimum Qualifications and requirements 3years experiencein the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager) High proficiency in the configuration and administration of Autodesk Forma In-depth knowledge of the construction industry andrelevantprocesses Familiar with the Construction Technology Ecosystem Experience communicating the value of technology and its features to customersand users Proficient in problem solving Ability to travel when required Experience in building face-to-face relationships withmultiple stakeholder groups on given projects. About You You are passionate aboutdigitisationand progress in the construction industry You are comfortable proposing and building processes that will allow ourorganisationto grow, and collaborate with numerous team members, both internally and externally on site or in the board room You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase andrealisereturn on investment Day to day you must be excited by technology and happy to get into the product detail Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

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