GP Receptionist or Customer Service is essential.
HOURS 1 position available at 32 hours with apossibility of more hours if wanted
Needs to be fully flexible between the hours of 7.30 am 6.30 pm Monday to Friday
The purpose of the role is to offer general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way
Undertake a variety of administrative duties to assist inthe smooth running of the practice, including the provision of clerical supportto clinical staff and other members of the practice team
Facilitate effective communication between patients,members of the primary health care team, secondary care and other associatedhealthcare agencies
Main duties of the job
Duties and responsibilitiesto be undertaken by membersof the practice team may include any or all of the items in the following list,this list is not exhaustive. Duties may be varied from time to time under thedirection of the Care Navigator Manager, dependent on current and evolvingpractice workload and staffing levels.
Openingup/locking up of practice premises and maintaining security
Maintainingand monitoring the practice appointment system
Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriatehealthcare professional
Processingand distributing incoming (and outgoing) mail
Takingmessages and passing on information
Filingand retrieving paperwork
Processingrepeat prescriptions in accordance with practice guidelines
Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
Clearingand re-stocking of consulting rooms as required
Providingclerical assistance to practice staff as required, including e-mailing,word/data processing patient letters, filing, photocopying and scanning
Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
About us
We believe that the primary importance is our people. We asa team are committed to 5 values in everything we do:CARE ACCOUNTABILITYINNOVATION RESPECT EXCELLENCE.
In our quest for continual improvement and to better managethe challenges facing healthcare providers, we embrace innovation.
Our values mean that all West Park Surgery employeesapproach their work with a conscience and patients are our priority. We are allaccountable for our work and our organisation supports our staff to have theconfidence to take responsibility in their roles.
Excellence is at the heart of everything that we do.
Job responsibilities
REPORTS TO Reception Manager
HOURS: 1 position available at 32 hours with apossibility of more hours if wanted
Needs to be fully flexible between the hours of:7.30 am 6.30 pm Monday to Friday
GP receptionist or customer service experience isessential
Job summary
The purpose of the role is to offer general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way
Undertake a variety of administrative duties to assist inthe smooth running of the practice, including the provision of clerical supportto clinical staff and other members of the practice team
Facilitate effective communication between patients,members of the primary health care team, secondary care and other associatedhealthcare agencies
Duties and responsibilities
The duties and responsibilities to be undertaken by membersof the practice team may include any or all of the items in the following list,this list is not exhaustive. Duties may be varied from time to time under thedirection of the Care Navigator Manager, dependent on current and evolvingpractice workload and staffing levels:
Openingup/locking up of practice premises and maintaining security in accordancewith practice protocols
Maintainingand monitoring the practice appointments system
Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriatehealthcare professional
Processingand distributing incoming (and outgoing) mail
Takingmessages and passing on information
Filingand retrieving paperwork
Processingrepeat prescriptions in accordance with practice guidelines
Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
Clearingand re-stocking of consulting rooms as required
Providingclerical assistance to practice staff as required, including e-mailing,word/data processing patient letters, filing, photocopying and scanning
Provisionof refreshments for staff and visitors as required and keeping the kitchenarea clean and tidy
Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
Confidentiality
Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practicehealth & safety policy, the practice health & safety manual, and thepractice infection control policy and published procedures. This will include:
Usingpersonal security systems within the workplace according to practiceguidelines
Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
Makingeffective use of training to update knowledge and skills
Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way, free from hazards
Activelyreporting health and safety hazards and infection hazards immediately whenrecognised
Keepingown work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scopeof the job holders role
Undertakingperiodic infection control training (minimum annually)
Demonstratedue regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:
Actingin a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
Behavingin a manner that is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programmeimplemented by the practice as part of this employment, with such training toinclude:
Participationin an annual individual performance review.
Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Maintainingmandatory training modules.
Quality
The post-holder will strive to maintain quality within thepractice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directlyor under supervision
Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources
Communication
The post-holder should recognise the importance of effectivecommunication within the team and will strive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognisepeoples needs for alternative methods of communication and respondaccordingly
Contribution to the implementation of services
The post-holder will
Applypractice policies, standards and guidance
Discusswith other members of the team how the policies, standards and guidelineswill affect own work
Participatein audit where appropriate
Person Specification
Experience
* To have GP Receptionist or Customer Service experience
* Experience of working in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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