Service Delivery Manager - Contract (Inside IR35)
Location: Perth (Hybrid working)
Contract Length: 6 months
Day Rate: £442-£592 (Inside IR35)
Sector: Utilities
A leading utilities organisation is seeking an experienced Service Delivery Manager to support BAU operational service management across a busy technology environment. This is a great opportunity for someone who thrives in fast-paced settings and enjoys driving service excellence across IT operations, suppliers, and business stakeholders.
Key Responsibilities
Operational Service Management
* Oversee day‑to‑day service delivery and performance across key operational areas.
* Produce, analyse, and review KPI/SLA reporting.
* Ensure end‑to‑end service reliability, stability, and uptime.
* Act as a mandatory participant in all P1/P2 incident reviews.
* Validate incident prioritisation and lead operational escalations.
* Ensure appropriate resolver group ownership and prevent incident hopping.
* Track, manage, and drive completion of post‑incident actions.
* Manage daily interactions and performance of external suppliers.
* Challenge SLAs and push for continual service improvements.
* Support alignment of contracts and commercials with service objectives.
Service Transition & Change
* Ensure safe and controlled transition of new or changed services into BAU.
* Work with Group IT and third‑party partners on transition activities.
* Act as a subject matter expert for service transition processes.
Stakeholder & Relationship Management
* Build strong relationships across business units and technology teams.
* Act as a key link between IT Services and business stakeholders.
* Collaborate with business owners, product teams, and technical leads.
Risk, Compliance & Governance
* Manage operational risks, controls, and compliance obligations.
* Support security, NIS, resilience, and vulnerability management activities.
* Identify improvement opportunities from operational insights.
* Drive automation, Lean/Agile service enhancements, and process optimisation.
* Work with Service Owners to prioritise and deliver CI initiatives.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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