Overview
We are a fast-paced retailer where stores are at the heart of the local community. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers so they get everything they shopped for at Sainsbury’s.
What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when items are out of stock
* Using a handset to plan your route around the store, select items, and manage time for each shop
* Working behind the scenes to handle customer queries, process orders, and help load vans for Home Delivery Drivers
* Serving customers, answering questions, and proactively offering help
* Building knowledge about products, services and promotions to provide recommendations
* Working flexibly across the store as required
Eligibility and requirements
* Must be above the school-leaver age in your country (School leaving age – GOV.UK)
* If shifts include hours earlier than 6am or later than 11pm, you will need to be at least 18 years old
* Must have Right to Work eligibility in the UK
What makes a great Sainsbury’s Colleague
* Comfortable with early starts (many shifts start around 4am) and working in a fast-paced, physical environment
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Proactive, solution-focused, and able to take ownership of tasks
* Flexible and capable of learning a variety of skills, across the store
* Willing to work with new digital tools and move goods up to 15kg
* Strong attention to detail and a commitment to a clean, well-presented store
Rewards and benefits
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increases to 15% at Sainsbury’s every Friday/Saturday and 15% off at Argos every pay day
* Free food and hot drinks for colleagues in all stores
* Generous holiday entitlement based on hours worked, plus maternity/paternity leave
* Pension – employer contribution matching between 4% and 7.5%
* Sainsbury’s share schemes – discounted share purchases
* Shopping discounts on gym memberships, restaurants, holidays, vouchers, and more
* Wellbeing support including access to the Employee Assistance Programme
Additional information
Please note that vacancies may close quickly; apply at your earliest convenience. We are committed to inclusivity and supporting colleagues with reasonable adjustments during the application or interview stages. We offer development opportunities including mentorship, training and career progression.
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