Director, Account Management (12 Months Fixed-Term Contract)
n2y Antrim, Northern Ireland, United Kingdom
Overview
Join to apply for the Director, Account Management (12 Months Fixed-Term Contract) role at n2y. Everway (formerly n2y/Texthelp) aims to lead the world in Neurotechnology software, transforming how we understand and are understood. We are a global team of over 500 across seven countries, dedicated to recognizing and valuing individual differences and helping everyone thrive. Our core values are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
Role introduction
We are seeking a visionary and passionate leader to join our team as Director of Account Management. You will drive customer satisfaction, retention, and, importantly, upsell and cross-sell growth. You will develop and implement a comprehensive account growth strategy aligned with our business goals and lead a team of account executives to help customers achieve their desired outcomes.
Main Responsibilities
* Develop and execute an account success strategy to achieve customer expansion and renewal targets
* Build and manage a high-performing sales team, providing leadership, mentorship, and support to meet or exceed revenue targets
* Collaborate with marketing, product, sales ops and support to identify opportunities and promote sales excellence
* Build and maintain strong relationships with key stakeholders and customers to understand needs and drive successful sales campaigns
* Create and maintain accurate sales forecasts and reports; provide regular updates to senior leadership on sales performance and pipeline metrics
* Continuously assess and refine sales processes to drive efficiency and effectiveness
* Champion a customer-centric culture
* Maintain technical knowledge to support understanding of client requirements and product positioning
Essential Criteria
* 3+ years experience in a sales leadership role
* Proven ability to motivate and mentor teams to embed a high-performance culture
* Proven track record of growth and renewals within customer accounts
* Successful track record in senior-level negotiations including technical and business issues
* Experience closing complex deals through lengthy sales cycles and building strategic relationships
* Proven ability to present and discuss robust business proposals with senior stakeholders and executives
* Effective communication skills (negotiation, strategic thinking, empathy) in managing internal and external stakeholders
* Track record of providing accurate activity, pipeline, and sales performance reporting to senior leadership
* Experience with SaaS sales strategies and related metrics
* Experience using Salesforce or other CRMs; proficient with Google Suite or MS Office
* Full UK Driving Licence
* Excellent planning and organizational skills
* Understanding of sales methodologies such as MEDDPICC
Desirable Criteria
* Third-level education focusing on business or related field
* Proficiency in customer success technology
* Experience working with senior (C-level) executives
Application deadline
Please submit your application on our website by Friday 7th November 2025.
Benefits and equal opportunity
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, development programs, and a collaborative, innovative culture where your ideas matter. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to a Drug-Free Workplace for all employees. You can view our Recruitment and Selection Policy and Privacy Notice on our site.
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