Customer Service Champion
Permanent | £23,500 pa | Stockport |
Capella Professional are seeking a passionate and diligent Customer Service Champion to join our client in their Stockport office. The optimum candidate will have a strong background in customer service with proven experience of delivering a platinum customer/ client journey - putting their personality into the role and making it their own.
What you'll be doing:
Monitoring email inbox for inbound enquiries and distributing to relevant contact within the business
Maintain level of professionalism in all aspects of work - including email and telephone correspondence
Ensuring customer/ client queries are dealt with in a timely manner.
Building rapport with customer/ clients and delivering a platinum experience
Liaising with manager/ other departments and assisting with their workloads
Ensuring all relevant documentation is electronically stored compliantly and in the right location
Updating CRM/ cloud based system with notes as required
You'll be a success if you:
You're passionate about delivering a platinum experience for both clients and customers
Enjoy pouring your personality into your work and allowing it to shine through - it's a fun work environment after all!
Have fantastic communicational skills both verbal and written
Gain satisfaction from building long lasting and solid relationships with clients you'll speak to on a regular basis
Have a proactive and engaged attitude towards work
What qualifications you'll need:
None! This role is being hired based on personality and finding the right fit for the company. If you're keen to explore a new challenge then this role could be for you
What they can offer you:
A relaxed, forward thinking and innovative working environment where you're championed for being yourself - work should be fun after all!
Competitive pay with genuine career progression if desired
The opportunity to work for an employee owned company - the best interests of their employees is at the heart of everything they do
Minimum 34 days holiday (rising with service)
Additional day annual leave to celebrate your birthday
Monthly team get togethers to socialise and maintain team moral
Company incentive targets
Annual incentive trips (previously Las Vegas, Barcelona, New York and more)
Brand New office with games room, bar and flexible working space
Fresh fruit daily
Employee Healthcare membership
So, if you're reading the above want to play your vital part in the smooth functioning of our clients business then please apply and submit your CV today - we look forward to hearing from you