What's the job?
Putting yourself in the shoes of our Customers. Map processes and create clear documentation; work with teams to improve and maintain guidance. The rest of the details, we can talk through at interview!
What we need:
Comfortable reviewing processes/journeys and asking ‘why’ things are the way they are, detail-focused, and good at simplifying workflows; collaborative across functions and representing the customer in every journey. The rest of the details, we can talk through at interview!
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact for any recruitment adjustments.