Job Description
The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.
Job Type: Full Time
Hourly Rate: £14.45ph
JOB SUMMARY
The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will measure up to the standards required by our clients.
Responsibilities will include (but not be limited to) the following:
General
* Support Benugo vision around People, Product, Customers, Environment and Profitability
* Continuously work towards improving sales and service, ensuring the customer experience is maintained at all times to the highest standard from front and back of house
* Lead and motivate the team through ongoing evaluations, listening and training
* Assist the Manager in the day-to-day running of the shop and act as deputy in their absence
* Organize the team on each shift and allocate duties as necessary
* Liaise with FOH and BOH team as necessary to ensure product excellence and availability, correct ordering, and stock control
* Ensure high levels of food and health and safety are maintained at all times
* Always work within Benugo policies and procedures
Financial
* Assist with staff allocation in order to optimize the costed rota
* Ensure availability of product to required level
* Ensure all the measuring tools to control stock, availability and wastage are used
* Understand variable costs, sales drivers and shop P&L
* Assist the site manager with closing the week procedures
Customer Service
* Ensure an excellent level of service is provided to all customers and clients.
* Deal with any complaints or issues from the public or clients
* Monit your customer comments and constantly look at improvements that may need to be made
* Investigate any complaints and/or comments and ensure that corrective and/or remedial action is taken where relevant
* Have a presence on site throughout the day especially at peak times to identify or solve issues
* Ensure speedy and efficient service with a friendly attitude
Health & Safety (inc Food Safety) / Security
* Ensure all health & safety procedures are completed and report any potential hazards immediately to the relevant department as well as taking any necessary action
* Comply with all food safety and health and safety regulations including company policies
* Enforce sanitary practices for general cleanliness
* Identify any security issues and take appropriate action to implement solutions where necessary
Communication
* Liaise with your colleagues and peers in a professional manner at all times
* Report back to senior managers to ensure compliance in line with company procedures
* Maintain up-to-date and detailed knowledge of the company’s products, services and procedures
* Take responsibility for coordinating all communications relevant to your role
* Contribute to strategic projects or group initiatives as and when required
Other:
* Maintain high standards of punctuality, attendance and personal presentation
* Attend any training and or meetings as required by the company
* Represent the company and yourself in a professional manner
* Take responsibility for your own personal development at work and strive to be the best in what you do, taking pride in your work
* Participate in performance reviews and actively engage in discussions around personal performance objectives with relevant line manager/s
* Adhere to all statutory company policies and procedures
* Ensure that you are fully aware of and adhere to the health and safety regulations concerning your employment. Promote and ensure a safe environment for yourself, your colleagues and clients
* Any other reasonable tasks that may be required from time to time
Qualifications
Minimum 3 years experience as Team Leader/ Manager