Bishopsgate Group are a fully compliant, FCSA audited and accredited 3rd party payroll provider specialising in a range of employment services These services are delivered via optimised vehicles for a range of clients which currently include Recruitment and Construction Contracting clients. Established in 2012, Bishopsgate Group strive to lead the market in compliance and service delivery adding value to customers at every stage of the payroll journey through an agile and dynamic approach. Our expertise is in creating flexible solutions to complex and intricate challenges. Bishopsgate Group are a part of the Munnelly Group, a leading UK construction and infrastructure support services group and parent to eight businesses including Bishopsgate, Bridgehead, City Calling, Guardior, MacRail, Munnelly Support Services, and Weston Analytics. JOB OVERVIEW: We are seeking a Customer Service Compliance Officer to work on a part-time basis of 20 hours (4 days a week) 9:30am-3pm who will be responsible for collaborating with the Customer Service team to organise and manage the daily administrative workload. The role involves handling both written and verbal customer interactions, alongside performing a variety of administrative tasks. KEY RESPONSIBILITIES: Customer Interaction: - Handling customer inquiries via phone, email, or in-person. - Providing information about products or services. - Resolving customer complaints and issues promptly and efficiently. Administrative Support: -Maintaining customer records and updating databases. -Processing orders, forms, applications, and requests. -Coordinating with other departments to resolve customer issues. Communication: -Communicating effectively with customers to understand their needs. -Liaising with internal teams to ensure customer queries are resolved. -Providing feedback to management on the efficiency of the customer service process. Problem-Solving: -Identifying and escalating priority issues. -Troubleshooting common problems and providing solutions. -Following up on customer interactions to ensure satisfactory resolution. Product Knowledge: -Staying updated with product or service information, including change in regulation. -Educating customers about new products or services. -Providing technical support or guidance when necessary. PERSON SPECIFICATION: -Strong communication skills – both written and verbal -Ability to prioritise tasks and manage daily administrative duties efficiently -Excellent attention to detail -Ability to address customer queries and issues with practical and effective solutions. -Ability to manage a variety of tasks and adjust to changing priorities. -Previous experience in customer service or administrative support role Desirable: -Romanian speaking BENEFITS: Life Assurance Company Pension Medicash Company events