Senior Block Manager
JLL's Property Management team is thrilled to offer an exceptional opportunity to join REMS (Real Estate Management Services). The role is at the forefront of delivering innovative property‑management solutions that drive operational excellence and create lasting value for our clients.
Residential Block Manager
The successful candidate will join the residential block management team, delivering multidisciplinary services to key clients and their customers across a small portfolio of properties in London and the South‑West of England.
The role includes assisting in the delivery of residential property management services, customer communications, service charge management, statutory compliance consultations, cost management, and liaising with broader JLL teams including FM, HSE, accounts, building surveying and project management.
The role involves a significant amount of customer and client contact and close liaison with key colleagues within JLL.
This is an exciting role for anyone with experience in residential property management, statutory consultation, strong customer communication, lease agreements and service charges, and who is currently a Property Manager (or equivalent) looking for their next career move.
Main duties include
* Taking ownership of the customer consultation process for all long leasehold buildings within the portfolio.
* Managing the Section 20 consultation process for major works projects.
* Liaising with client and project teams to confirm works programmes, budgets and input into annual service charge budgets, and commenting on actual expenditure.
* Liaising with customers on maintenance issues, project schemes, planned costs and works.
* Preparing data for client meetings, attending these meetings and carrying out any actions arising.
* Ensuring accurate customer data is maintained on the property management systems.
* Reviewing and submitting service charge budgets for client approval.
* Working with external consultants and FMs for required quotes and specifications.
* Managing yearly expenditure against budgets and reviewing expenditure reports.
* Working with the wider accounting team to progress the reconciliation process and internal audits.
* Undertaking property inspections and recording relevant details when required.
Additional general Property Management duties may include
* Managing the transition of properties in and out of JLL management.
* Responsibility for overall health & safety compliance, in conjunction with FM and H&S team, escalating any issues relating to non‑compliance.
* Undertaking property inspections and completing reports, dealing with any building, safety, lease or customer issues arising.
* Preparing client reports on lease management and input into monthly/quarterly management reports in accordance with agreed timescales.
* Providing accurate insurance data to the client’s chosen broker.
* Taking appropriate action in response to any legal notice received in relation to a managed property.
* Ensuring client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required.
* Issuing residential communication to ensure all service charges, invoices, reconciliations are issued correctly and retained in line with legislation.
* Reading leases and ensuring accurate data is maintained on the property management system.
* Ensuring rent & service charge demands are raised accurately and on time.
* Ensuring credit control targets are met.
* Reviewing and approving service charge budgets, including managing any Section 20 processes on long‑term agreements and project works.
* Reviewing service charge cash flow and budget regularly.
* Reviewing and approving service charge reconciliations, ensuring compliance with RICS guidance and Landlord & Tenant Act legislation.
* Arranging and chairing residents’ meetings.
* Recording minutes for residents’ meetings and carrying out actions arising.
* Reviewing customer applications for consent and preparing client recommendations within required timescales.
Knowledge & Experience
* Residential property management experience (3‑5 years +) and preferably practical experience in managing high‑value residential properties.
* Preferably MTPI and/or Assoc MRICS qualified, or equivalent.
* Constantly updating knowledge of legislation relating to residential property management.
* Using knowledge of law relating to residential property management to make recommendations to clients.
* Able to build and maintain client and customer relationships.
* Understanding the principles of lease structures and interpreting a lease.
* Applying principles of service charge management to ensure compliance with regulatory and procedural requirements.
* Understanding and applying JLL procedures relating to work activities.
* Able to use IT software such as Word, Excel, and management databases.
* Working as part of a team, supporting other team members, and recognising their contributions.
* Building and maintaining relationships with other parts of the wider JLL team.
* Excellent written and verbal presentation skills.
* Excellent communicator and client‑relationship skills.
* Good time‑management and organisational skills.
* Excellent attention to detail.
Personal Attributes
* Strong customer service ethic.
* Positive, can‑do attitude.
* Common sense approach.
* Outgoing and friendly personality.
* Organised, meticulous, tenacious.
* Excellent written and spoken communication.
* IT literate.
Seniority level
Associate
Employment type
Full‑time
Job function
Other
#J-18808-Ljbffr