Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.
The professionals at McLarens live by a set of shared values that guide their actions and behaviors:
EXCELLENCE – We aim for nothing less than the highest standards in everything we do.
TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.
RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.
KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.
THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.
ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.
Summary
We currently have an exciting opportunity for a Real Estate Senior Account Handler - Casualty to join our Real Estate Team in Chelmsford.
Reporting to the Operations & Client Relationship Manager – Casualty and based in our Chelmsford Office on a hybrid basis, you will be responsible for the desktop handling of UK and European Casualty Real Estate Claims.
Key Accountabilities
Your responsibilities will include:
* Desktop technical handling of UK and European Real Estate Casualty Claims (typically Public Liability – injury and third-party property damage)
* When needed being a technical referral point.
* Managing a number of accounts within the department – attending and taking part in client meetings, presentations, technical training etc.
* Incoming and outgoing emails, telephone calls, video calls, correspondence to progress claims and resolve queries
* Controlling the lifecycle of the files to drive diary management and proactive handling
* Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties
* Liaising with both our UK and European Casualty Adjusters and Account Management Teams
* Time reporting and billing compliant with internal standards processing and systems
* Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports
* Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
* Account management
* Invoicing
Experience and Qualifications
* We are looking for an individual with at least 5 years’ experience of handling a caseload of Casualty Claims (Public Liability experience is essential – both Injury and third-party property damage) on a full handling (cradle to grave) basis.
* The individual will have handled UK claims and be comfortable with the relevant protocols such as the low value claims portal. It would be beneficial, but not essential, if the individual had some knowledge/experience of handling Real Estate Claims and/or claims in Europe.
* The individual will be comfortable with undertaking desktop investigations into casualty claims with a view to establishing policy coverage, reserves and legal liability on both a delegated and non-delegated basis.
* The individual will be comfortable handling and managing a significant caseload of claims.
* The individual will be comfortable with producing reports and formal advice for clients.
* The individual will be self-motivated, have attention for detail and want to progress technically.
* The individual will be comfortable with managing client accounts/schemes.
* The individual will be suitably driven and comfortable meeting targets in relation to SLA’s, hours charged and fee income.
* The individual will be comfortable working alone but also with the rest of the Real Estate Team, along with Casualty Adjusters in the UK and Europe.
* It would be advantageous, but not essential if the individual had the ability to speak other European Languages (Spanish, French, German, Italian).
* It would be desirable to hold or be working towards a professional claims’ qualification.
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.