Company Description
At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.
Job Description
Catch22 is looking for a compassionate and motivated Victim Case Worker to join the Norfolk & Suffolk Victim Care Service (NSVCS). In this essential role, you will provide tailored, trauma‑informed support to victims and witnesses of crime, helping them to cope, recover, and regain confidence after facing a crime.
As a Victim Case Worker, you’ll build strong relationships and deliver practical and emotional support that meets individual risks and needs. You will guide victims through the criminal justice process, provide information on rights and entitlements, and ensure they feel supported every step of the way.
Working closely with police, CPS, Witness Care, and other statutory and voluntary agencies, you will coordinate referrals, maintain accurate records, and promote a joined‑up approach to service delivery. Your role will include assessing needs, developing tailored support plans, sharing timely updates on criminal proceedings, and ensuring safeguarding concerns are addressed appropriately.
Qualifications
* Educated to a good standard, including GCSE‑level English and Maths (minimum)
* Experience of working with highly vulnerable people
* Proven ability to manage a caseload and deliver tailored interventions
* Strong communication skills, both written and verbal
* Experience working in partnership with agencies to deliver high‑quality services
* Ability to work effectively in a high‑volume environment while maintaining accuracy
* IT literate with experience using case management or data systems
* Commitment to equality, diversity, and inclusive practice
Desirable
* Professional qualification relevant to working with under‑supported people
* Knowledge of restorative principles and their application
Additional Information
Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3742I in your message so that we can identify the opportunity.
When applying, please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.
Additional Requirements: The NPPV (non‑police personnel vetting) check also requires that the post‑holder has lived in the UK for the past 3 years with a few exceptions.
Contract: Permanent
Hours & work pattern: Full time, 37.5 hours per week.
Salary: £27,000
Interview process: Two stages – screening interview (telephone) then 1‑2‑1 interview (in person)
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice.
Closing Date: 16:30 on 12th November 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.
Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post‑holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see the register to see those that do.
To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role.
Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, or for any assessments used by the Hiring Team to measure an individual's natural abilities.
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