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Patient services coordinator

Newcastle Upon Tyne (Tyne and Wear)
Permanent
Alfianni Online - Artist Netwerk
Service coordinator
€46,696 a year
Posted: 30 January
Offer description

Job details

Location: Royal Victoria Infirmary

Band: 6 (progressing to Band 7 following successful completion of an internal training program of approximately 21 months)

Overview: We are seeking a dynamic and motivated nurse to join our team of Patient Services Co-Ordinators to provide 24-hour bed and site management within this large and busy organisation. The role is instrumental in ensuring the safe and timely admission and discharge of patients while providing a wide range of operational management experience. There will be a one-off period of rotation into the discharge specialist team to gain in-depth knowledge of the discharge process and the management of complex discharges in accordance with national guidelines and trust policies and procedures. You will provide advice and support to ward staff to facilitate safe and efficient discharge.

Salary and hours: 37 hours 30 minutes per week.
Interview date: 24 February 2026.

Please note: You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE


Main duties of the job

* Management of clinical capacity to accommodate elective and emergency admissions.
* Facilitate the timely, effective, appropriate and safe discharge of patients across the Trust.
* Act inside and outside of normal working hours in a site management capacity with the support of the Patient Services Co-ordinator.


About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from the following sites and services:

* Royal Victoria Infirmary (RVI)
* Freeman Hospital
* Newcastle Dental Hospital
* Cramlington Manor Walks
* Urgent treatment centres
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care supported by state-of-the-art diagnostic services and are a catalyst for innovation in NHS clinical practice. We also have offices at Regent Point in Gosforth and community sites.


Details

* Date posted: 22 January 2026
* Pay scheme: Agenda for Change
* Band: Band 6 (progressing to Band 7)
* Salary: £38,682 to £54,710 per annum
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 317-2026-04-22-DR


Job Description and Responsibilities

* The post holder will carry out a spectrum of general and operational management duties aimed at managing overall bed capacity.
* Act as the site manager inside and outside normal working hours.
* Following successful completion of an internal training program, the post holder will progress to a Band 7.


Person Specification

Essential

* Qualifications & Education: Registered General Nurse; Education to Degree level and previous experience at a senior grade

Desirable

* Mentor Preparation Qualification

Knowledge & Experience

* Evidence of a range of acute clinical experiences.
* Management experience.
* Commitment to evidence-based practice in line with the Nursing and Midwifery Council Code of Conduct.

Desirable

* Demonstrate understanding of emergency and elective admissions to the Trust and impact on patient flow.
* Understanding of recent governmental reforms relating to bed management and Government Targets.


Skills & Abilities

* Highly developed communication, organisational and negotiating skills; leadership abilities
* Time management, prioritisation and ability to work to deadlines
* Nursing skills; working knowledge of syringe drivers, pumps and emergency equipment
* Good keyboard skills; basic knowledge of Microsoft Office


Other

Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act; a Disclosure will be submitted. UK Registration: Applicants must have current UK professional registration.


Employer details

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP

Employer's website: https://careers.nuth.nhs.uk/why-us

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