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Contracted Hours: Full time, 37.5 hours per week, Monday to Friday
What will you be doing as Customer Service Advisor?
* Handle incoming telephone, email, and all digital generated customer enquiries.
* Take ownership of any customer challenge and ensure it is resolved.
* Provide day to day support and customer feedback to the business on customer raised product issues.
* Liaise with colleagues to ensure that customer enquiries are responded to, and resolved, fast and efficiently.
Agricultural experience would be beneficial but not essential, we welcome any applications from candidates who are able to deliver a consistently positive customer experience, even under pressure.
We are proud to offer a wide range of learning and development opportunities to ensure the successful candidate can be their best, we will provide you every opportunity to learn from others who operate in our sector and product training will be delivered by our suppliers.
We would love to hear from you if you are….
* Outgoing
* Highly self-motivated
* Team player
* Naturally organised coupled with the ability to prioritise workload.
* Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good IT skills
* Able to deal with lots of activity, remaining focused on the call you are dealing with
Please note, our internal job title for this position will be Sales & General Enquires Team Member.
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.
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