Together we are Trusted to Serve Scotland. Ready to own your future?  At Scottish Water, our Modern Apprenticeships  arenât  about  sitting in classrooms all day.  Theyâre  designed to get you out there, hands-on, learning real skills from the start.  Youâll  earn while you learn, gain industry-recognised qualifications, and build a career that  actually matters.  Fresh out of school? Ready for a career switch? Whatever your story,  weâve  got opportunities that challenge you, support you, and help you grow.  Join our  Service Review  team in  Edinburgh  fr om  May  202 6.  What does  a  Technical Support  Administration  Mo dern Apprentice do?  The Service Review Team is part of our Customer Experience department and  is responsible for  managing all formal complaints, claims, and service standard payments. We truly value feedback from our customers and are committed to delivering services to the highest possible standard.  When things  donât  go to plan or we fall short of expectations, we want to know. As part of the Service Review Team,  youâll  play a key role in investigating concerns, understanding what has gone wrong, and acting quickly to put things right. Where  appropriate, you will also arrange payments to customers in line with our Code of Practice, helping to ensure fairness, accountability, and a consistent customer experience.  Your  j ourney with  u s  Modern Apprenticeships combine on-the-job learning, with the opportunity to complete  vocational  qualifications. Supported by  an external training partner, each apprentice has both a day-to-day line manager, and a personal assessor who supports them through their qualification and ensures their training is of the highest standard.  Over  three  years,  o n our  Technical  Administration programme,  youâll  learn skills you can only get on the job. And most importantly,  youâll  be working towards a Scottish Vocational Qualification (SVQ).  Youâll  be part of an expert, experienced team who will support you to develop your skills and knowledge while working towards a nationally recognised qualification. This is your chance to earn as you learn, working with industry-leading teams to help deliver services that are essential to the daily lives of the people of Scotland.  As part of your apprenticeship,  youâll  also complete the Digital Applications Support  qualification  at SCQF Level 6, giving you advanced digital and IT skills across core applications like Microsoft 365, Teams,  SharePoint  and collaborative technologies. This certification is industryâ recognised and builds the digital confidence  youâll  use every day in your role.  We work between Glasgow and Edinburgh offices, but we will encourage car sharing and public transport.  Donât  worry, expenses are paid if you are working away from  your  normal base.  We also support home working, giving you the flexibility to work in a way that best suits your role.  Whatâs  in it for you?  Youâll  challenge and stretch yourself.  Weâre  here to help you make the most of your skills and abilities with first-class training, support, and a big investment in your development.  You will qualify with a  Digital Applications Support  SVQ at SCQF Level 6.  And be supported through your qualification by trainers and assessors  from  an external training partner.  Earn as you learn.  Youâll  start on  £24,352, with clear, scheduled pay increases as you reach key milestones throughout your training.  Youâll  also be eligible for an annual bonus and a great pension scheme.  Job security.  The vast majority of  our apprentices choose to stay with us after completing their programmes.  Many people even spend their entire careers with us! Some go on to become team leaders or managers, while others focus on honing their technical  expertise.  Youâll  be providing an essential service to Scotland and your local community, helping to protect our natural environment.  And the best bit?  Youâll  be working as part of a friendly, close-knit team that genuinely wants to see you succeed - and who make coming into work fun.  What  youâll  need   You need to be at least 17 years old by 1 August 202 6.  A responsible attitude to learning and work is essential.  Youâll  be someone people can trust and rely on.  Youâll  be confident chatting with others and ideally have some customer service experience.  Ideally,  youâll  have five National 4 or 5s (or similar). English  and  Maths are particularly helpful, but they  arenât  a dealbreaker.  A foundation apprenticeship in a digital or business administration subject would be advantageous .    In terms of requirements?  Thatâs  it.   But  hereâs  the thing: We get  lot s of applications for our apprentice roles each year. What makes the best candidates stand out?  Here are a few things we love to see:   CVs that tell us more than what qualifications you have gained. Show us what you love. What are your aspirations?  Cover letters that tell us why  youâre  interested in Scottish Water (and in this role particularly). We recommend including cover letters in the same document as your CV.   The not-so-small print  Weâre  accepting applications until  midnight on Sunday  22 March  2026.   There will be some fun (no, honestly!) online assessment activity, followed by interviews. And  weâre  aiming to get our new apprentice started in May.   For more information on our apprentice programmes and applications please visit our website :  www.scottishwater.co.uk/apprentice   For any  additional  queries  regarding  your application, feel free to contact us at  EarlyCareers@scottishwater.co.uk  A few final things worth knowing⦠ Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youâre interested in this job, but donât tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So donât rule yourself out!  Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. Weâre very used to making adjustments, so please donât be afraid to ask.  As part of our commitment to developing a flourishing Scotland, itâs important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you donât already live here, you'll need to commit to moving here within your first three months. Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy. Finally (finally!), candidates who havenât submitted an application in the last 12 months will have their records removed from our recruitment database. You wonât need to do anything. Your data will be automatically deleted. Weâre here to help. Ask us anything a t SWRecruitment@ScottishWater.co.uk Â